By Runi C. Akmalia & Beby L. Salsabila
Our greatest goal as a professional training provider is delivering quality service in the form of well-researched, highly informative and beneficial training programs for all our clients. This is executed in large part by our excellent team of experienced, skilled, informed and committed team of professionals. Their greatest quality is that they have a deep-seated passion for their job as the training and management team, as well as in ensuring satisfactory achievement of the client requirements.
Our team has to work hand-in-hand with the facilitating team so as to achieve the success that we so desire in our training programs. The co-operation of both teams is what ensures that the goal of the program is achieved and that everything runs as smoothly as possible without any unforeseen hitches. These teams are both independent of each other but they must work together to achieve the end result. Though either can exist without the other, there is a great risk that if either team operates independent of the other, there will be a deficit in the potential of the program. This could affect the success of the training program and affect the participants negatively.
If for instance, the training delivery management team was to work independent of the facilitating team, then there would be a great risk that the quality of the content developed for the program would be below par. On the other hand, if the facilitating team was to work alone, the information provided would just be standard information without the client experience that is necessary for putting it into action.
Functions of Our Training Delivery Team
The functions listed below dictate how the training delivery management team works in achieving harmony with the facilitator as well as the success of the program.
- Working with clients to understand why they take part in the programs
To achieve success in any training programs, the facilitator must first understand the motivation of the participants as well as what they hope to get out of the program. The training delivery management team has the responsibility of getting this information from the clients by working with them, and then passing it on to the facilitator.
- Map the customized needs of the clients
Each client has a different need when joining the training program. It is up to the facilitator to satisfy each of these needs. However, it is the delivery management team’s responsibility to identify these needs and map them out for the facilitator.
- Maintain communication with stakeholders
Stakeholders are in large part responsible for ensuring that the training program keeps running. However, they usually need information on the progress of the program and its participants to evaluate whether or not they should keep supporting it. The delivery management team maintains contact with them for this purpose.
- Set and maintain client experience in the program
When they join, clients have various expectations. It is up to the delivery management team to make sure that the client experience is always above par from the beginning of the program to the very end.
- Build a repository system of training program portfolio
It is important that a record of the training program be made for future reference and use. It is up to the team to maintain such records and build a repository system for the same.
- Manage logistical and administrative details
The delivery management team is responsible for the running of the entire program. That means that they manage the logistics of all the involved participants and facilitators as well as the administrative functions. They make the hard decisions and influence the direction of the program.
Necessity of This Arrangement
The relationship between these two teams is one that is more than just necessary. There is no doubt that the facilitating team is great at what it does. However, even the facilitating team cannot do everything alone. Such a division amongst the various responsibilities would limit the effectiveness of the team and undermine their efforts in the training program.
At the same time, there is also the fact that each team has its own areas of expertise. Some areas of the training program require expert opinion and handling, which is why these two teams have to work together. Any worthy program has to employ great knowledge and skill management. This compartmentalization ensures that there is a smooth running system, with all aspects being taken care of at once. This voids the risk of chaos erupting, which would throw off the entire goal of the program.
The training delivery and management team works in collaboration with the facilitating team to ensure that there is a better learning experience for all the participants in all aspects of the program. At the end of the day, the success of the programs hinges on the sturdy nature of this relationship as well as how both teams work simultaneously, covering different aspect all at once. When you look at it critically, a training program is more than just the facilitator with a pile of books.
About Runi C. Akmalia
Runi is a Partner and Operation Director of Accoladia Group. She manages the operation of DCOLearning, a business unit specializes in project management training under the management of Accoladia Group. She also serves as an Independent Advisor for several professional training companies and educational institution in Indonesia.
About Beby L. Salsabila
Beby Lokita Salsabila is the Program Development Manager of DCOLearning. She is a young educator with strong passion in management and T&D areas. She is also a facilitator for several professional training programs at several training companies in Indonesia.