By. Jef Menguin
I was invited by a multi-national company to train their supervisors. Half of the participants have been in their position for the at least five years. The new ones are now in their second year as supervisors. They were efficient line leaders. But it seems that it is only now the company realized that they promoted people who are not ready for the job. Even big companies sometimes think small. They make the facade of their office building look good, but they do not invest in training their people.
This is my personal belief. Do not promote your people until they are ready. Doing so will frustrate them and they will give you a lot of headaches. Educate people excellence by training your people first.
1. Training turns inefficient employees to productive people. In addition to learning how to complete new tasks and take on more responsibility, employees can learn advanced techniques to help them complete everyday tasks more efficiently. A business writing seminar, for example, may help your people finish writing business letters in half the time they usually write business letters. How long does it take your people to write their reports? Thirty minutes? Oh, you must have been paying them a lot of money so they can write a report explaining why they were not able to deliver the goods yesterday.
2. Trained employees stay longer in the job. When they receive guidance and find it easier to learn the requirements of the job, they are more likely to stay in the job. Many Filipino employees value stability and security. They stay in companies that can give them opportunities to learn new skills and keep up within the industry.
Of course you do not want the inefficient ones to stay longer? I realized that there are people who do not improve even if you send them regularly to seminars and workshops. But the really good ones will surely leave if they the sun will not shine on them. They need to grow. I think training is for the peak performers.
3. Training brings higher job satisfaction.When you invest time and money in employees’ skills, it make them feel valued and appreciated. It challenges them to learn more and get more involved in their jobs. Higher job satisfaction ultimately results in reduced turnover and higher productivity.
4. You get the bigger opportunity to hire the most desirable candidates when you train employees. Why? Because training aids you in the recruiting process. You may not always get the most skillful person for the job, but you will have more confidence to hire a desirable candidate who lacks a specific skill but shows great promise. As a trainer, I know that it is easier for me to train a young person with great attitude and diligence to learn than an experienced unambitious and unteachable employee.
5. Given #4, training can help you put the right people in the right seat of the bus. It also makes your company more attractive in the eyes of potential employees because it shows them that they have room to grow and accept new challenges. I think training is one of the best recruitment tool you can use to attract the right people to your organization.
6. Training provides people the opportunity to be promoted. I think the best organizations are the ones where every manager trains his supervisors, and every supervisor trains his team leaders. People appreciate that you provide them the opportunity be promoted than get someone from outside. They call it security. I think this is simply common sense.
7. Trained employees feel rewarded. And yes, training is really a reward for loyal and motivated employees. You may use training to correct the mistakes of your employees, of course. But I suggest that you focus on training the top 20 productive people in your organization and teach them how to train others. Let them be your role models. This I think is one of the better way in building a learning culture in your organization.
8. Trained employees become more independent and effective decision-makers. Are not employees problem solvers? You hired them because you have problems that you cannot solve yourself. Train your people to be creative, to solve their problems, and decide when they have the power to decide. Remember, even Moses has to delegate his work. Train your people so you will have more confidence in making them decision makers too.
9. Training develop can-do attitude. Training give your people more confidence that they can do their job well. Competence brings out confidence. For example, help your managers and supervisors become effective communicators. I can help you establish a Toastmasters club for them.
10. Training help you align the values of your employees with the desired values of your organization. Some people think that values cannot be taught. I do not agree. In fact, because you are reading me now, something has already changed in you. You may not notice that. You may not agree with me. But one day, you will find yourself telling people what I have just told you. Why? Because values are caught, thought, and taught. I am pretty sure that you were thinking while I was teaching.
About The Author
Jef Menguin is a leadership and personal development speaker in the Philippines. His talks are lively, entertaining, and full of practical principles. In his talks, he aligns individual and corporate needs to produce positive bottom line business results.
He is the Visionary Leader of Growth Orientors HR Training Consultancy, a people development company that helps high performing organizations build People Excellence culture. A Distinguished Toastmaster, he has been coaching and mentoring people on effective communication and leadership.